INFORMATION COLLECTION SOURCES We collect Information from various sources, including: a) User-Provided Information: Information voluntarily submitted by you, either online or offline, in the course of interacting with our Services. b) Automatically Collected Information: Information gathered by us through your use of our Services, including data collected through cookies, web beacons, and other tracking technologies. c) Third-Party Information: Information received from third-party sources, including but not limited to, publicly available data, social media platforms, ticketing partners and marketing partners. d) Survey and Activity Participation: Information collected when you participate in surveys, contests, or other activities promoted by us, which may require the submission of personal information. Where required by applicable law, we obtain your explicit consent prior to collecting, processing, and using your Information.
INFORMATION COLLECTED: We collect and process various types of information, including but not limited to: a) Personal Identification Information:
Name
Phone number
Postal address
Email address
Age or birth date
b) Payment Information:
Credit, debit, or other payment card information
Payment history
c) Device and Browser Information:
Browser type and settings
Internet Service Provider (ISP)
IP address
Operating system
Device type
Cookie IDs
Location of device (including state and country of access)
d) Browsing History and Behaviour:
Music and videos viewed
Length of time spent on pages/videos
Webpages and ads viewed and interacted with
Mouse clicks, movements, and keystrokes
Domain names, browsing activity, and page scrolling
e) Visit Information:
Date and time of visit
f) Other Hardware and Software Information
g) User-Generated Content:
Information provided when using our Services, participating in events, surveys, or promotions
Interactions with us or others on social media and other platforms, including:
Chats
Comments
Posts
Customer service communications
PURPOSES OF INFORMATION COLLECTION AND USE
We collect and utilize information for the following legitimate purposes: a) Website Improvement: To analyse and evaluate our website’s performance, thereby enhancing user experience and providing better services and benefits. b) Internal Business Functions: To support our financial, accounting, and audit operations. c) Safety and Security: To bolster the security and integrity of our services. d) Fraud Prevention and Compliance: To verify identities, monitor, investigate, and prevent fraud, and deter other unauthorized or illegal activities, ensuring compliance with applicable laws. e) Enforcement of Rights: To enforce or defend our rights, investigate potential violations of our Terms and Conditions, and report any breaches. f) Disclosure at Point of Collection: For additional purposes disclosed at the time of information collection. g) Data Aggregation: To create anonymized data sets for use in connection with any of the aforementioned purposes. We retain information only for the duration necessary to fulfil the purpose of collection, as permitted by law.
CONFIDENTIALITY AND SECURITY OF PERSONAL INFORMATION We implement and maintain robust organizational, technical, and physical security measures to safeguard the personal information we collect and process. These measures are proportionate to the sensitivity and nature of the information, and are designed to protect against unauthorized access, disclosure, alteration, or destruction. While we strive to ensure the integrity and security of our systems and processes, no security measure can guarantee absolute protection. Nevertheless, we are committed to continually reviewing and enhancing our security protocols to ensure the confidentiality, integrity, and availability of personal information.
DATA RETENTION POLICY We will retain your personal information for the duration necessary to fulfil the purposes outlined above, unless a longer retention period is required or authorized by law. In determining the retention period, we consider factors including: a. The nature, sensitivity, and amount of information b. Potential risks of unauthorized use or disclosure c. Processing purposes d. Applicable legal requirements e. Legitimate interests Retention periods may vary depending on the specific purposes and factors involved. For example: a. Authentication credentials (e.g., email addresses) will be retained for the duration of your subscription to our newsletter and an additional period for our legitimate interests and fraud and legal compliance purposes. b. Opt-out requests will be honoured by maintaining email addresses on our suppression list for an extended period. c. Verifiable deletion requests will be processed, subject to applicable exemptions. Retention periods may differ depending on the specific Services used and individual interactions with them.
PRIVACY POLICY UPDATES AND NOTIFICATION We reserve the right to modify this Privacy Policy at any time, with or without notice, to reflect changes in our data collection and use practices, or in response to evolving legal requirements. The revised Privacy Policy will be made readily accessible through the MOONSTONE MULTIMEDIA website. You are encouraged to periodically review the website for updates. The effective date of the most recent revision will be indicated at the top of the Privacy Policy. In the event of material changes to our data collection or use practices, we will provide timely notice, including but not limited to: a. Posting the updated Privacy Policy on this website b. Providing notice in accordance with applicable legal requirements Any modifications to this Privacy Policy will become effective upon posting of the revised Privacy Policy. By continuing to utilize the website following any changes to this Privacy Policy, you acknowledge that you have read, understood, and consent to the updated terms, and you understand that we will collect, use, and share your information in accordance with the revised Privacy Policy.
CONFIDENTIALITY AND DISCLOSURE OF PERSONAL INFORMATION We do not sell or transfer personal information provided through our website to third parties. However, we reserve the right to disclose such information in the following circumstances: a. To prevent, remedy, or take action regarding unlawful or harmful conduct, to the extent reasonably necessary in our opinion. b. To comply with legal obligations, including court orders and regulatory requirements. c. To enforce or apply agreements or licenses with you. d. To protect the rights, property, or safety of MOONSTONE MULTIMEDIA, our employees, affiliates, agents, distributors, licensors, suppliers, and customers. e. For fraud protection and credit risk reduction, including exchanging information with other companies and organizations. In the event of a business sale or integration, your personal data may be disclosed to our advisers and prospective purchasers and their advisers. We will retain your personal information for the duration required under applicable law.
INFORMATION DISCLOSURE We may disclose your Information to the following entities and for the following purposes: a) Service Providers: We engage vendors and companies to perform services such as creation, maintenance, hosting, delivery, and marketing of our Services. This includes processing payments, email and order fulfilment, administration of contests, customer service, research and analytics, and enabling chat, comments, or survey features. b) Business Partners and Third Parties: We may disclose Information to business partners and third parties for their own purposes, including marketing, advertising, or providing an enhanced experience. We will ask for your consent or provide optout opportunities where required. c) Sponsors, Co-promotions, and Branded Programs: We may offer sponsored content or programs that collect or obtain Information from participants. When you participate in branded community or panel programs, your name and contact information may be disclosed to other participants or made public. d) Advertising and Marketing Companies: We may disclose Information with advertisers, ad agencies, ad networks, and platforms to provide targeted advertising. e) Legal and Law Enforcement Purposes: We may disclose Information in response to legal process, fraud prevention, or to investigate or prevent illegal activities or violations of our terms of use. f) Change of Control: We may transfer Information in the event of a business transaction, such as an acquisition, sale, merger, or bankruptcy proceeding. g) Others: We may disclose Information at your direction or with your consent, such as linking an account you have with us to a third party’s account. For Example: Ticketing Partners, Marketing Partners etc.
EXERCISING CONTROL OVER YOUR INFORMATION You have various rights and options to manage how your Information is collected, used, and disclosed. Depending on your country of residence, you may be entitled to exercise the following individual rights: a) Access and Rectification: You may request access to the Information we hold about you and correct any errors or inaccuracies. b) Erasure/Deletion: In certain circumstances, you may request the deletion of your Information. However, we may be unable to delete certain types of Information due to legal obligations or where processing is necessary for the provision of a Service. c) Restriction of Processing: You may restrict further processing of your Information in specific circumstances. d) Portability: In some cases, you may receive your Information in a digital format or have it transmitted directly to another controller (where technically feasible). e) Objection: You may object to the processing of your Information based on our legitimate interests, including for direct marketing purposes, on grounds related to your particular situation. f) Withdrawal of Consent: You may withdraw your consent at any time for processing based on consent. g) Complaint to Supervisory Authority: You have the right to lodge a complaint with the data protection supervisory authority in your country if you believe your rights under applicable privacy legislation have been infringed.
